What is your Damage-Free Delivery Promise?
Our Damage-Free Delivery Promise is a guarantee that if your product arrives damaged, scratched, or broken in any way, we will send you a brand new one. Completely free of charge. We won’t even charge you for any return shipping.
We understand that packages can go through a lot before they arrive at your doorstep. So we want to be there for you if your product comes damaged, scratched, or broken. At the end of the day, our goal is to make sure you receive a product you love that is in perfect condition. So if there is any damage to your product, let us know and we’ll help you out!
Simply send us an email at firstname.lastname@example.org with a picture of the damage and your order ID. We’ll get back to you within 12-24 hours and have a new product shipped out right away.